Key Responsibilities:
Rider Sourcing & Onboarding:
Identify, screen, and recruit riders through local job drives, referral programs, physical outreach, and digital channels.
Live Status Management:
Monitor riders’ app status to ensure they're activated ("live") on the platform; troubleshoot issues like app login, activation errors, or network problems that hinder live performance.
Wallet & Payout Coordination:
Guide riders through wallet setup, recharge procedures, payout reconciliation, and address any delays or discrepancies efficiently.
Vehicle Issue Support:
Liaise with operations or maintenance teams to resolve vehicle-related problems such as breakdowns, damages, or servicing needs—ensuring riders can work smoothly.
Recover Assets from Non-performing Riders:
Proactively locate and recover company vehicles from riders who aren't active or performing, especially those under tenant agreements. Collaborate with internal operations and maintain proper documentation of recoveries.
Stakeholder Communication & Reporting:
Maintain accurate records of onboarding, live status, wallet/payout issues, vehicle incidents, and recoveries. Provide regular updates to managers and coordinate with Ops, Finance, and Support teams.
Required Qualifications:
- High school/ Inter/ diploma or equivalent; graduates or candidates with experience in last-mile logistics or blue-collar field roles preferred.
- Previous exposure to gig economy operations or shared mobility hiring is a plus.
- Proficiency with smartphones and common apps, especially those used for recruiting or rider support.
- Comfortable working independently in outdoor and dynamic environments.
