Position: IT Operations Executive
Department: IT / Administration
Location: Hyderabad
Experience: 2–4 Years
Role Overview
We are looking for an IT Operations Executive to manage day-to-day IT infrastructure, employee onboarding and offboarding, user access, network connectivity, IT assets, and vendor coordination to ensure smooth business operations.
Key Responsibilities
1. IT Onboarding & Offboarding
- Configure and allocate laptops, desktops, and IT accessories for new employees.
- Set up official email accounts, software, and required applications before joining.
- Ensure timely IT readiness for employee onboarding.
- Revoke access, recover IT assets, and complete IT clearance during offboarding.
2. User & Access Management
- Create, modify, disable, and manage employee accounts.
- Manage Microsoft 365 / Google Workspace user accounts, email IDs, groups, and licenses.
- Provide role-based access to applications, shared drives, and internal systems.
- Resolve user login, password, email, and access-related issues.
3. Wi-Fi & Network Management
- Maintain office Wi-Fi, LAN connectivity, routers, switches, and access points.
- Troubleshoot internet connectivity and network-related issues.
- Coordinate with internet service providers to resolve outages.
- Monitor network availability, performance, and basic security.
4. IT Vendor Management
- Coordinate with laptop, hardware, software, and network service vendors.
- Manage IT procurement requests, repairs, replacements, warranties, and AMCs.
- Track vendor service timelines and resolve pending issues.
- Maintain vendor records, quotations, invoices, and service agreements.
5. IT Asset Management & Support
- Maintain an updated inventory of laptops, desktops, accessories, and software licenses.
- Track asset allocation, transfers, recovery, and disposal.
- Provide first-level technical support to employees.
- Maintain IT support tickets, records, and issue-resolution reports.
Required Skills
- Hands-on experience in IT operations and desktop support.
- Knowledge of Microsoft 365 / Google Workspace administration.
- Basic networking knowledge (LAN, Wi-Fi, DHCP, DNS, routers, and switches).
- Experience in laptop configuration, OS installation, and troubleshooting.
- IT asset and vendor management experience.
- Good communication, documentation, and problem-solving skills.
Preferred Qualification: Bachelor's degree or diploma in IT, Computer Science, or a related discipline. Equivalent hands-on experience may also be considered
